FAQ
About Ordering
Q. Can I place an order by phone?
A. You can only place an order by phone if you are using "Bank Transfer" as your payment method.
Please note that subscription orders are not eligible for this payment method, so we cannot accept them by phone.
Q. I placed multiple orders on the same day. Can they be combined into a single shipment?
A. If all orders are still awaiting shipment and have the same delivery address, we can combine them into a single shipment.
If you wish to do so, please contact us via the inquiry form or by phone after placing your order.
Q. Where can I check my order details?
A. You can check your order details in the "Order Confirmation Email" that will be sent to you after placing your order.
If you have saved your registration information to My Page, you can also check it from "Purchase History" after logging in.
Q. Do you offer gift wrapping?
A. We apologize, but we do not currently offer gift wrapping services.
Q. I haven't received my order confirmation email.
A. Normally, it is sent automatically after placing an order, but if you haven't received it, the following reasons may apply:
・Automatic filtering into spam or promotion folders
・Blocked reception due to security settings
・Email reception restrictions such as domain-specific reception settings *This often occurs with carrier emails (@ezweb.ne.jp, @docomo.ne.jp, @softbank.ne.jp, etc.) and users of iCloud or Hotmail. We recommend registering with a "gmail" address for reliable reception.
Q. Can I send products to two different addresses?
A. You cannot specify multiple shipping addresses for a single order.
We apologize for the inconvenience, but please complete the purchase process separately for each shipping address.
Q. Can I get a receipt?
A. Please contact us via the inquiry form after payment.
We will send it to you by email. Please download and print it for use.
About Subscriptions
Q. Can I change a one-time order to a subscription?
A. Due to system limitations, we cannot change order details. Please cancel your order once and then place a new order as a subscription.
Q. I want to change or cancel my next subscription order.
A. Please contact us via the inquiry form or by phone.
・Change of delivery date: Up to 7 days before the next delivery date
・Pause/Cancellation: Up to 10 days before the next delivery date If you contact us by the above deadline, we will process it for you.
Q. What payment methods are available for subscriptions?
A. Credit card, Apple Pay, and Google Pay are available.
*Convenience store payment and bank transfer are not available.
About Shipping
Q. How much is shipping?
A. Please refer to the [Shipping Policy page]. It varies depending on the total product price and delivery region.
Q. How long will it take for my order to arrive after placing it?
A. We usually ship within 3 business days after payment is completed.
*If there are long holidays such as New Year's or Golden Week, shipments will be made sequentially after the next business day.
Q. Can I choose the shipping company?
A. Product delivery is entrusted to "Sagawa Express, Eco-hail, Yamato Transport, and Japan Post".
Customers cannot specify a shipping company.
Q. Can you deliver to my workplace?
A. Yes, it is possible.
Please enter your workplace address and name in the address input field on the cart screen.
Q. I want to know the delivery status.
A. Please have the "inquiry number" stated in the "Shipping Notification" email ready and check it on the "Parcel Tracking Service" on the shipping company's website.
Cancellations, Changes, and Inquiries
Q. Can I change or cancel my order?
A. Orders may be shipped on the same day they are placed, so please contact us promptly if you wish to cancel or change your order.
【Contact Information if your issue is not resolved】
・Phone: 0120-925-044 (Weekdays 10:00 AM - 6:00 PM / Excluding weekends, holidays, and New Year's holidays)
・Email: info@smilymethod.jp
・Form: [Click here for the inquiry form]