FAQ

Q: Can I order by phone?

A. Orders can only be placed by phone if your payment method is bank transfer, convenience store payment (prepayment) or cash on delivery.
*We are unable to accept telephone orders for subscription purchases as the above payment methods cannot be used.

Q. I placed multiple orders on the same day. Can I have them all shipped together?

A. If all items have not yet been shipped and the shipping address is the same, it is possible to combine them into one.
If you would like to do so, please contact us using the inquiry form or by phone after placing your order.

Q: Where can I check my order?

A: You can check this in the order confirmation email that we will send you after you place your order.
If you have saved your registration information, you can also log in and check your purchase history.

Q: Can I get gift wrapping done?

A. Sorry, we are currently not offering gift wrapping.

Q: I haven't received my order confirmation email.

A. Normally, we will send you an automatic email after you place your order.
The following are thought to be the main causes.

• It was moved to your spam or promotions folder.
• Due to security reasons, the email is considered spam and cannot be received.
• Your email address is set to reject emails (e.g., domain-specific reception).
  This seems to be occurring frequently among people who have registered with carrier email addresses such as @ezweb.ne.jp, @docomo.ne.jp, @softbank.ne.jp, hotmail, icloud, etc.
  We recommend that you register with a Gmail address, as this has a lower chance of emails being delivered.
  If you do not receive an email, please contact us using the inquiry form or by phone.

Q. Can I send the product to two locations?

A. We are sorry. This site does not allow you to specify multiple shipping addresses in one order. Please make a purchase for each shipping address.

Q: Can I get a receipt?

A. After making the payment, please contact us using the inquiry form . We will send you the form by email, so please download it and print it out for use.

Q. I ordered a single item, but can I change it to a regular subscription?

A. As the system does not allow changes to your order, please cancel your order by phone and place it again.

Q: I would like to change or cancel my next purchase.

A. Please contact us via the inquiry form or by phone. We will process any changes or cancellations.
If you wish to change your next delivery date, please contact us at least 7 days in advance. If you wish to suspend or cancel your delivery, please contact us at least 10 days in advance.

Q.How do I pay for a subscription?

A. Credit cards, Apple Pay, and Google Pay are available. Convenience store payments and bank transfers are not available.

Q: How much is shipping?

A. Shipping is free. However, an additional 500 yen will be charged for delivery to Hokkaido and Okinawa.

Q: After I place an order, how long will it take to arrive?

A. It depends on the time of your order and the shipping area, but we usually ship within one business day after payment is completed. However, if the order falls on a holiday such as New Year's Day or Golden Week, it will be shipped on the next business day or later.
*Business days are weekdays excluding Saturdays, Sundays, holidays, and the New Year holidays.

Q: Can I specify a delivery company?

A. Product delivery is outsourced to Sagawa Express Co., Ltd., and customers cannot specify the delivery company.

Q. Can you deliver to my workplace?

A. Yes, you can. Please enter your work address and name on the "Specify delivery address" screen.

Q: I would like to know the delivery status.

A. You can check the delivery status on the Sagawa Express delivery status confirmation page. Please contact us using the inquiry number listed in the "Product Shipping Notification" email.

Q.Can I ship overseas?

A. Sorry, this site does not ship to overseas destinations.

Q. I want to change or cancel my order.

A. Please contact us via the inquiry form or by phone. We will process the cancellation.
*We may ship your order on the same day. If you wish to cancel, please contact us as soon as possible.

If the above FAQ does not resolve your issue, please contact us using the details below.
◇Telephone number: 0120-925-044
*Business hours: Weekdays 10:00-18:00 (excluding weekends, holidays, and the New Year holidays)
*The call is free. Please check the number before calling.
◇Email address: info@smilymethod.jp
◇ Click here for the inquiry form