FAQ

When can I start if I apply?

After applying, you can start in as little as 14 business days. This varies depending on the plan, so we will first hear your requests and then decide on the start date.

Please tell me the business days and business hours when I can request telephone answering services.

The standard hours are from 10:00 to 18:00 on weekdays. We offer options for weekends, holidays, Obon, and the New Year holidays, so please contact us for more information.

Can I have a toll-free number?

We can provide a toll-free number. If you would like to have calls forwarded to your company's phone number, you can do so if call forwarding settings are available.
It seems that there are some line providers that do not allow certain calls to be forwarded. In that case, please inquire with your contracted line provider or use the toll-free number assigned by our company.

What form will the call report take?

We will notify you via the email address or chat tool you have registered in advance.

What chat tools will you use?

Slack, chatwork, and LINEWORKS are available.
In addition, you can also report and check at any time using an Excel spreadsheet.

Do I need a talk script?

We will create a script based on your requests. If you already have a script prepared, we can provide guidance based on that.

Can I make announcements outside of business hours?

We will prepare and set up the audio announcements. If you would like to use your own announcements, please send them to us as mp3 files and we can set them up.