Telephone answering service - for both inbound and outbound calls

Our specialists will act as your employees and answer your calls on your behalf!
Smiley Method's call center operations provide BtoC services, both inbound and outbound, based on our unique know-how.

What is a telephone answering service?
This is a service where our telephone answering specialists will answer all calls made to your company on your behalf.
Running a call center in-house requires a lot of preparation and costs, including initial costs, operational adjustments, location, time, recruitment, training, etc. If you hire us, you can get started in the shortest time possible without all that hassle, and another benefit is that you can focus on your core business.

Do you have any of these concerns?
I would like to request both inbound and outbound.
I'm worried about the cost and security of using a proxy service...
Small scale is fine though...
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Our specialists are here to support you

Three reasons why people choose the Smiley Method
1. Quality of service and accurate guidance <br>Telephone responses are of utmost importance to users as they determine their first impression.
We regularly conduct monitoring surveys and training for our staff, and strive to improve our response services on a daily basis.
Improve your company's image with courteous customer service!

2. Speed ​​and prompt reporting <br>With our high level of communication skills, we will respond accurately and promptly to support your sales activities. We will promptly report the contents of the phone calls we receive via your company's business mobile phone, Yell, various chat tools, etc.
No time wasted on registration and management tasks!

3. Cost <br>We will propose an appropriate plan and create an agency plan that suits your business type and scale according to your wishes. Please rest assured that we can flexibly respond to additions and changes to the content of our work after the contract is signed.
Reduce recruitment and implementation costs!


Service contents
Inbound services (receiving electricity)
Orders and inquiries: Order processing, cancellation handling, questions about products, confirmation of order details, etc.

Customer Service: Responding to inquiries about product malfunctions and solutions

Reception of various services, handling inquiries from apartment residents, troubles with plumbing, lost keys, etc.

Directly transfer to the person in charge

Outbound services (calls)
To acquire new telemarketing customers, call one by one from the list

After-sales follow-up services: Communication with existing customers, sales promotion activities, interviews on improvements to purchased products, and satisfaction surveys


Flow from inquiry to contract
1. Inquiries and Consultations <br>Please contact us by phone, web form, fax, etc. Even if you don't have a clear image in mind, our sales staff will provide you with detailed guidance from the beginning, so please rest assured.

2. Interview and explanation <br>Please tell us your request. We will propose the best plan for you and give you advice.

3. Quotation <br>We will submit a quotation based on your requested budget.

4. Contract <br>Once you are satisfied with the quotation and service content, we will proceed with the contract procedure.

5. Service begins <br>The service will begin once we have made the necessary arrangements.

FAQ
Q: If I apply, when can I start?
A. After you apply, the earliest possible time is 14 business days. This varies depending on the plan, so we will first hear your requests and then decide on the start date.

Q. What are the business days and business hours when I can request telephone answering services?
A. The basic hours are from 10:00 to 18:00 on weekdays. We offer options for weekends, holidays, Obon, and the New Year holidays, so please contact us for more information.

Q. Can I add a toll-free number?
A. It is possible to add a toll-free number provided by our company. If you wish to forward your company's phone number, you can use it if the forwarding setting is possible. There are some line providers that do not allow forwarding, so in that case, please ask your contracted line provider or use the toll-free number assigned by our company.

Q. What form will the call report take?
A. We will notify you via the email address or chat tool you have registered in advance.

Q: What kind of chat tool will you use?
A. Slack, chatwork, and LINEWORKS are available.
In addition, you can also report and check at any time using an Excel spreadsheet.

Q.Is a talk script necessary?
A. We will discuss your requests and create a script. If you already have a script prepared, we can provide guidance based on that.

Q. Can I make announcements outside of business hours?
A. We will set up the voice guidance provided by our company. If you would like to use an announcement that you have created, please send it to us as an mp3 file and we can set it up.

Please feel free to contact us first.
Toll free
0120-925-044
Business hours: 10:00~18:00 (excluding weekends and holidays)